Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Module 1: Installing, Upgrading, and Migrating to Windows 7

• 1.1 Introduction to Exam 685 Windows 7 Enterprise Desktop Support Technician
• 1.2 Introduction to Installing Upgrading and Migrating To Windows 7
• 1.3 Windows 7 Pre - Installation Requirements
• 1.4 Installing Windows 7 - Part 1
• 1.5 Installing Windows 7 - Part 2
• 1.6 Installing Windows 7 - Part 3
• 1.7 Overview of Image Based Installations - Part 1
• 1.8 Overview of Image Based Installations - Part 2
• 1.9 Overview of Image Based Installations - Part 3
• 1.10 Configuring Application Compatibility
• 1.11 Chapter 1 Summary

Module 2: Configuring Disks and Device Drivers

• 2.1 Introduction to Configuring Disks and Device Drivers
• 2.2 Managing and Maintaining Disks - Part 1
• 2.3 Managing and Maintaining Disks - Part 2
• 2.4 Managing and Maintaining Disks - Part 3
• 2.5 Installing and Configuring Device Drivers
• 2.6 Chapter 2 Summary

Module 3: Configuring File Access and Printers

• 3.1 Introduction to Configuring File Access and Printers
• 3.2 Overview of Authentication and Authorization
• 3.3 Managing File Access - Part 1
• 3.4 Managing File Access - Part 2
• 3.5 Managing Shared Folders - Part 1
• 3.6 Managing Shared Folders - Part 2
• 3.7 Configuring File Compression
• 3.8 Managing Printing
• 3.9 Chapter 3 Summary

Module 4: Identifying and Resolving Log on Problems

• 4.1 Introduction to Identifying and Resolving Logon Problems
• 4.2 Understanding Authentication
• 4.3 Managing Computer Accounts
• 4.4 Additional Network Services - Part 1
• 4.5 Additional Network Services - Part 2
• 4.6 Troubleshooting User Properties
• 4.7 Resolving Logon Issues
• 4.8 Chapter 4 Summary

Module 5: Configuring Network Connectivity

• 5.1 Introduction to Configuring Network Connectivity
• 5.2 Configuring T C P I P Connectivity - Part 1
• 5.3 Configuring T C P I P Connectivity - Part 2
• 5.4 Configuring T C P I P Connectivity - Part 3
• 5.5 Automatic I P Address Allocation
• 5.6 Name Resolution
• 5.7 Wireless Networking - Part 1
• 5.8 Wireless Networking - Part 2
• 5.9 Wireless Networking - Part 3
• 5.10 Chapter 5 Summary

Module 6: Troubleshooting Network Issues

• 6.1 Introduction to Troubleshooting Network Issues
• 6.2 Troubleshooting Network Connectivity - Part 1
• 6.3 Troubleshooting Network Connectivity - Part 2
• 6.4 Troubleshooting Network Connectivity - Part 3
• 6.5 Troubleshooting Name Resolution - Part 1
• 6.6 Troubleshooting Name Resolution - Part 2
• 6.7 Troubleshooting Name Resolution - Part 3
• 6.8 Troubleshooting Network Printing - Part 1
• 6.9 Troubleshooting Name Resolution - Part 2
• 6.10 Troubleshooting Name Resolution - Part 3
• 6.11 Chapter 6 Summary

Module 7: Mobile Computing and Remote Access

• 7.1 Introduction to Mobile Computing and Remote Access
• 7.2 Configuring Mobile Computer and Device Settings
• 7.3 Using Remote Control Tools
• 7.4 Configuring and Troubleshooting Remote Access - Part 1
• 7.5 Configuring and Troubleshooting Remote Access - Part 2
• 7.6 Configuring and Troubleshooting Remote Access - Part 3
• 7.7 Configuring and Troubleshooting Remote Access - Part 4
• 7.8 Configuring Branch Cache Managing Computer Accounts
• 7.9 Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

• 8.1 Introduction to Securing Windows 7 Desktops
• 8.2 Overview of Security Management - Part 1
• 8.3 Overview of Security Management - Part 2
• 8.4 Overview of Security Management - Part 3
• 8.5 User Account Control
• 8.6 Application Restrictions - Part 1
• 8.7 Application Restrictions - Part 2
• 8.8 Configuring The Windows Firewall - Part 1
• 8.9 Configuring The Windows Firewall - Part 2
• 8.10 Configuring The Windows Firewall - Part 3
• 8.11 Configuring The Windows Firewall - Part 4
• 8.12 Securing and Troubleshooting Internet Explorer - Part 1
• 8.13 Securing and Troubleshooting Internet Explorer - Part 2
• 8.14 Securing and Troubleshooting Internet Explorer - Part 3
• 8.15 Chapter 8 Summary

Module 9: Optimizing and Troubleshooting Performance and Reliability

• 9.1 Introduction to Optimizing and Troubleshooting Performance And Reliability
• 9.2 Overview of Performance and Reliability Tools - Part 1
• 9.3 Overview of Performance and Reliability Tools - Part 2
• 9.4 Optimizing Performance - Part 1
• 9.5 Optimizing Performance - Part 2
• 9.6 Dealing with Hardware Failure
• 9.7 Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

• 10.1 Introduction to Maintaining Windows7 Desktops
• 10.2 Troubleshooting Utilities - Part 1
• 10.3 Troubleshooting Utilities - Part 2
• 10.4 Troubleshooting Utilities - Part 3
• 10.5 Troubleshooting Utilities - Part 4
• 10.6 Backing Up and Restoring Data
• 10.7 Using System Restore
• 10.8 Configuring Windows Update
• 10.9 Chapter 10 Summary
• 10.10 Outro

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