Privacy Policy

Study247.co.uk is committed to protecting your personal data. This policy explains how and why we use your personal data to make sure you remain informed and in control of your information.

Study247.co.uk will ask its learners or potential learners to “opt-in” to receive information about our products and courses. This means you’ll have the choice as to whether you want to receive these messages.

You can choose not to receive information or change how we contact you at any time. If you would like to, please let us know by:

Emailing: hello@study247.co.uk

Writing to us at our company address:

Study247.co.uk
272 Bath Street
Glasgow
G2 4JR

Telephone 0844 264 3600 (Mon to Fri: 9am-5.00pm Sat and Sun: Closed)

We will never sell your personal data. We may share personal data with other organisations who we work with to provide you with the products and services you request. We take your privacy and security very seriously, and take appropriate measures to ensure that your data is protected from misuse.

Questions

Any questions you have about this policy or how we use your personal data should be sent to hello@study247.co.uk or addressed to: The Data Protection Officer at the postal address given above.

Please read the policy carefully. If you do not agree with it, then please do not use our site.

About Us

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you) will be collected and used by My Training Academy Limited trading as study247.co.uk, which is a private limited company with Company No: 09058012.

For the purposes of data protection law, My Training Academy will be the Data Controller.

How do we collect information about you?

Information is provided to study247.co.uk by:

1. Filling out an enquiry form on the study247.co.uk website
2. Filling out an enquiry form for one of our courses on a third party website, such as an online job noticeboard website, or a generic course enquiry website, which is then automatically sent to us
3. Correspondence by phone; email or chat
4. Requests to join our social media channels such as Facebook, Linkedin and Twitter
5. Information provided when contact is made with the Student Support team to report a problem, resolve a query or provide general system and support.
6. Surveys to support continuous improvements in the student experience

What information do you provide?

When you submit your details to us through an enquiry on our website [or a trusted third party], we’ll collect the following information:

1. Your full name
2. Your email address
3. Your telephone number

When you speak to our course advisors or enrol on a course, we may ask for the following information:

1. Your full name
2. Your email address
3. Your telephone number
4. Your education and work experience, where relevant to the course
5. Company Name and Address

If a third party is paying for your course then we will ask them for the following information:

1. Full name
2. Email address

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.

1. to comply with our legal and regulatory obligations;
2. for the performance of our contract with you or to take steps at your request before entering into a contract;
3. for our legitimate interests or those of a third party; or
4. where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The list below explains what we use (process) your personal information for and our legal basis for doing so:

1. Students: If you are a student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the course you have enrolled on. If you do not provide us with certain personal information that we request when you apply for one of our courses, then we may not be able to offer this course to you.
2. Enquiries and Feedback: We use personal information submitted to us when you make an enquiry or when you provide feedback to us for our legitimate interests of engaging with potential students and identifying how we can improve our services.
3. Job Applications: We collect personal information in the context of processing job applications as necessary to comply with our legal and regulatory obligations to ensure that our application processes comply with applicable laws, and also for our legitimate interests to ensure that candidates are appropriately qualified and suitable for working with us. Such processing may also be necessary for us to take steps before entering into an employment contract with a candidate.
4. Business Contacts: We use personal contact details of business contacts (including agents, contractors and individuals that represent our suppliers and business partners) for our own legitimate interests of running our business.
5. Website: The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website.
6. Marketing: We may use your personal information to send you updates about our services, including exclusive offers, promotions or new courses. We have a legitimate interest in processing your personal information for marketing purposes. This means we do not usually need your consent to send you marketing communications. However, where consent is needed, we will ask for this consent separately. You have the right to opt out of receiving marketing communications at any time (please see “How to unsubscribe from marketing communications” below). We will always treat your personal information with utmost respect and never share it with other organisations for marketing purposes.

How long do we keep your data?

If you submit your details as a prospective student, we’ll store this data for one year.

If you enrol as a student, we’ll store your data for 7 years after the completion of your course in line with regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of your studies or for audit purposes.

Where you have supplied your consent to receive future communications about our products that maybe relevant to your enquiry or the sector of training being undertaken, we will hold your information for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

How do we keep your data secure?

We take your privacy and security very seriously, and take appropriate measures to ensure that your data is protected from misuse.

We use the following security measures to protect your data:

• Industry standard secure sockets layer (SSL) technology, to protect personal information, as well as the use of specific logins and secure passwords
• Our web servers and database servers are held in a securely managed data centre and are further protected with a personal firewall and inherent security layers
• firewalls, anti-virus, secure file transfers as used where required
• access to personal data is granted on an “as-needed” basis

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to ourselves; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Who do we share your data with?

In order to provide and improve our services, we may share relevant information with the following third parties. All of our third parties are trusted and take appropriate measures to ensure your data is secure.

1. With the Instructor – we may share information about your profile, your courses, your forum participations, your assignments and quiz activities with instructors or teaching assistants of courses in which you enrol or for which you request information. However, instructors and teaching assistants cannot view your email address or phone number.
2. With third party Business Partners, Contractors, and Service Providers – we may share your information with third party partners that perform services on our behalf, including for payment processing, order fulfilment, data analysis, marketing services, hosting services, customer services, debt collection agencies and customer support. These third party business partners are required to use it solely as directed by us for the purpose of our requested service.
3. Examination and Workshop venues – arrangement of workshops and exams
4. In the event of a Merger or Business Transfer – In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
   If My Training Academy or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

We may also share your information if:

1. It’s necessary to enforce our Terms & Conditions or other policies
2. It’s necessary to protect our rights, property, employees or students
3. It’s necessary to protect ourselves or others against fraud or credit risk
4. We’re required to by law
5. You’ve given us your consent to pass your details to additional third parties

Technical information gathered about your use of our website may be shared with Google Analytics. We work with Google Analytics to automatically collect information including: IP address; MAC (Media Access Control) address; unique identifier or other persistent or non-persistent device identifier; device software platform and firmware, mobile phone carrier and geo location data to help us understand your use of our website such as how often you return, what parts of the website you visit, how you use the website and how long you spend on the website. This third party provider is prohibited from using our data for any other purposes. Go to http://www.google.com/analytics/terms/us.html to read the Google Analytics Privacy Policy.

Information you provide throughout the checkout process to purchase one or multiple products and/or services on our site, will be use to fulfil your orders. Any payment transactions will be encrypted. Details of transactions you carry out with us and of the fulfilment of your orders.

Study247.co.uk provides you with the ability to pay for online courses and other products/services using PayPal and/or credit card through third party payment processing service providers. Study247.co.uk does not collect and process your payment information. This is done via our payment processing service providers.

Please remember that when you submit information to a discussion group or some other public or online forum, the information submitted will be deemed public information and will not be considered confidential or treated by study247.co.uk as other personally identifiable information you specifically provide to study247.co.uk, which is subject to this Privacy Policy.

Transferring your data across borders outside the EEA

This is relevant as countries outside the EEA are not bound by the same data protection regulations as those within the EEA.

The European Economic Area (EEA) includes the EU member states plus Iceland, Norway, and Liechtenstein, and is covered by the General Data Protection Regulations (GDPR).

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

Your rights regarding your personal data

Under data protection laws, you have many rights regarding your personal data which may generally be exercised free of charge. These include the right to:

1. fair processing of information and transparency over how we use your use personal data (as contained in this policy)
2. require us to correct mistakes in your information which we hold
3. require us to delete your personal information in certain situations
4. receive a copy of the personal information you’ve provided to us in a structured, commonly-used and machine-readable format
5. object at any time to processing of personal information concerning you for direct marketing
6. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
7. object in certain situations to our continued processing of your personal information
8. otherwise restrict our processing of your personal information in certain circumstances

For full information on your rights, including how and when they apply, please contact us or seek guidance from the ICO.

You can exercise any of these rights by emailing hello@study247.co.uk, by phoning 0844 264 3600 or by writing to study247.co.uk, 272 Bath Street, Glasgow, G2 4JR and providing the following information:

1. Your name
2. Your postal address
3. A telephone number where you can be reached
4. A photocopy of your passport or driving license
5. Your signature and the date of the request
6. Signed authority from the individual whose data is required if you are applying on their behalf

How to delete or modify your personal information

If for any reason you’d like us to delete or modify your data, or opt-out of any communications, you can do this for free. Contact us at hello@study247.co.uk and we’ll meet your request within one month.

However, you should be aware that we may not be able to delete your personal data if there is a legitimate reason for us to continue to hold your data; for example, we may continue to hold personal data where we are under a legal obligation to do so, or where such information may need to be used by us in the exercise or defence of any legal claim.

How to request a copy of your personal information

You can ask us for a copy of the information we hold on you at any time, free of charge, by contacting us on hello@study247.co.uk. We’ll respond within one month.

How to unsubscribe from marketing communications

To opt-out of our emails or other marketing communications, click the ‘unsubscribe’ button at the bottom of any email or text “STOP” in response to any marketing text message we send you.

How to make a complaint

We’ll do our best to resolve any complaint or question you have about the data you store with us.

WIf you believe we’ve breached data protection laws, you have the right to lodge a complaint with the relevant supervisory body where you work, live, or where the alleged breach occurred.

In the UK, this is the ICO, which can be reached here or by phone on 0303 123 1111.

Links to other websites

Study247.co.uk website contains links to other websites.

Please note that these links are intended for your convenience only.

Links to third party websites do not constitute endorsement, sponsorship or approval by Study247.co.uk of the content, policies or practices of those third party websites.

If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.

Cookies

Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookies policy.

How and when we may change this policy

We will keep this policy under review and any changes made from time to time will be posted on this page.

Please check back regularly to keep informed of updates or changes to this privacy statement. We will notify any significant changes via an announcement on our website.

This privacy policy was last updated on 24 May 2018.

Acceptance of Privacy Policy

By using the Web Site, you signify your assent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Web Site. Your continued use of this Web Site following posting of changes to these terms will mean you accept those changes.